LifeXtend LLC Return and Support Policy
At LifeXtend LLC, we strive to provide the highest level of quality healthcare, including frictionless access to medical providers and medications at prices that are affordable and accessible. We also make every effort to provide the highest level of patient care before and after the sale. If you have an issue with your order or your product, please reach out to our patient care team: [email protected].
Below are our categories and how we can help you after the sale:
PRESCRIPTION MEDICATIONS:
State and Federal regulations do not allow the return of prescription medications after being dispensed by the pharmacy. Once your method of payment has been charged and your package has been handed over to the carrier (USPS, FedEx, UPS), all sales are final. You can always log in to your LifeXtend LLC account before your products ship to change your address, method of payment, or to cancel your subscription. If your prescription medication arrives damaged or is lost during transit, please contact our patient care team at [email protected].
LOST PACKAGES:
In the rare case your package is lost in transit, LifeXtend LLC will reship your prescription or non-prescription order. We will work with your carrier (USPS, FedEx, UPS) to locate your package first and have it redirected if needed. Sometimes weather may delay your package delivery time. Since we currently do not ship refrigerated products, your product will not be affected by increased transit time. If your package is lost in transit or does not arrive at the shipping address you provided, please contact our patient care team at [email protected].